FAQ
OrbitCup Frequently Asked Questions (FAQ)
General Questions
Q: What is OrbitCup?
A: OrbitCup designs and sells innovative bowling accessories, including 3D-printed ball stands and maintenance tools tailored for league bowlers and pro shops.
Q: Do you offer bulk discounts for pro shops?
A: Yes! We offer exclusive pro shop pricing for bulk purchases. Visit our Bulk Pricing page or contact us at sales@orbitcupbowling.com for more details.
Product Information
Q: Are OrbitCup products 3D printed?
A: Yes, all OrbitCup products are 3D printed using high-quality materials. Due to this process, minor surface imperfections or layer lines may be visible, but they do not affect performance. Additionally, colors may vary slightly from what is shown on screen and between production batches. These variations are normal and do not impact functionality.
Q: What’s the difference between OrbitCup Omni and OrbitCup Solo?
A: The OrbitCup Omni allows your bowling ball to rotate freely on all axes, making it ideal for cleaning and resurfacing. The OrbitCup Solo provides controlled single-axis rotation, great for precise sanding and polishing.
Q: How does the OrbitCup Nest work?
A: The OrbitCup Nest is a set of three concentric bowling ball cups that nest and lock inside each other, saving space while offering multiple uses for ball display, maintenance, or additional ball storage while bowling.
Care & Maintenance
Q: How should I clean and store my OrbitCup Omni & Solo?
A: After cleaning, sanding, or polishing your bowling ball using the OrbitCup Omni or OrbitCup Solo, the stand should be wiped and dried completely before storing. Do not store your OrbitCup near damp bowling towels, especially those with chemical cleaners, as prolonged exposure to moisture or chemicals may affect durability.
Ordering & Shipping
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 2-3 business days and shipped via standard shipping. Delivery times vary based on location.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with tracking details.
Returns & Warranty
Q: Can I return my OrbitCup product if I change my mind?
A: All sales are final due to the nature of 3D printing. However, if your item arrives defective or damaged, please contact us within 14 days for a resolution.
Q: What if my product arrives damaged?
A: If your order arrives with significant defects beyond minor surface imperfections, email us at returns@orbitcupbowling.com with photos and your order details, and we will assist you with a replacement or store credit.
Customer Support
Q: How can I contact OrbitCup for further inquiries?
A: You can reach out to us via email: sales@orbitcupbowling.com
We’re happy to help with any questions or concerns!